Customer Service Representative - Las Vegas, NV

Position Description:

Main accountabilities include resolution of routine to complex requests generated through call center unit. Appointments, referrals and tasking completed according to call center scheduling guidelines, policy and procedures, department productivity and quality standards. Accountable for strict adherence to Southwest Medical Associates (SMA) policy 180-2, Daily Collection of Information and Monies for Medical Coverage, Cash Control & Preparation of Clinical Area Bank Deposit, Procedures. Routes appropriately to supervisor as needed.

UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

When you work with UnitedHealthcare, what you do matters. It's that simple... and it's that challenging.

In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.

• 1 year of customer service experience
• Must be able to multitask
• Medical terminology is preferred
• Would like to have candidates minimum that has the ability to have 5,000 keystrokes and 85% accuracy
• Cash Control experience is preferred
• Bilingual in English/ Spanish would be a plus
• High School Diploma/ GED Required

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.